Support & Questions
Community support is available to absolutely everyone and does not require any form of payment or usage of Authzed products.
Discord is the first line of support for asking questions or getting help with SpiceDB.
For bug reports, feature requests, or questions GitHub issues is also available.
The community encompasses both Authzed employees, SpiceDB maintainers, and end-users volunteering their time to answer your questions. Please be respectful and read over the community Code of Conduct before interacting.
Gold Support is a paid plan that offers an additional escalation for tickets with an initial-response within 1 hour, 24/7.
For critical, outage-defining issues, those paying for Gold Support can email a private address provided during their onboarding. This email bypasses the support queue and directly pages an on-call engineer.
Silver Support is a paid plan that offers priority in the support queue with an initial-response within 24 hours during business hours.
If your email domain matches a Silver Support subscription, you can do any of the following:
As long as you have an email domain of an organization with an active subscription.
Users of all Authzed products have access to basic and community support.
For questions or issues with products, you can do any of the following: