Definitions. Capitalized terms not defined herein shall have the meaning set forth in the AuthZed Master Services Agreement (the “MSA”).
Uptime. AuthZed will make the Services available to Customer according to the Uptime Commitment. AuthZed will use commercially reasonable efforts to maintain the Uptime Commitment with respect to the Service. If AuthZed fails to meet the Uptime Commitment during the Authorized Term, Customer shall be entitled to Service Credits as defined in the table below, provided Customer notifies AuthZed in writing of a failure to meet the Uptime Commitment within thirty (30) days of the date giving rise to the claim that the Uptime Commitment was not met, and such notice includes information reasonably necessary to support such claim. Notwithstanding anything to the contrary in this agreement, the remedy in this section is Customer’s sole and exclusive remedy and AuthZed’s entire liability with respect to any claims in connection with or arising from AuthZed’s obligations with respect to Uptime Commitments.

Target Percentage	Service Credits
Less than 99.9% but equal to or greater than 99%	5% of monthly fees
Less than 99% but equal to or greater than 97%	10% of monthly fees
Less than 97%	30% of monthly fees