AuthZed Support
A support package puts AuthZed engineers on your permissions system: schema design, architecture review, and response-time SLAs, whether you self-host SpiceDB or run it on our managed services.
Services
Most of the value lands before anything breaks, in the schema you write and the architecture you pick.
What is included varies by package. The comparison table on the pricing page is the full picture.
Model your permissions with the engineers who build SpiceDB, before the schema is load-bearing.
Have your deployment topology, datastore choice, and consistency model reviewed before you scale.
Four weekly 30-minute calls on Premium, eight weekly 60-minute calls on Enterprise.
Email support on every package, with a shared Slack channel on Premium and Enterprise.
A named team that already knows your deployment, so you are not re-explaining it during an incident.
Private notice and patches for security issues before they are publicly disclosed.
Packages
Three packages, sold as annual subscriptions. The difference is access and response time.
The support desk over email, with a one-business-day response on general support, architecture, and product questions.
See what is includedAdds schema design, architecture review, a shared Slack channel, a dedicated account team, four weekly 30-minute onboarding calls, and a 12-hour response on P1 and P2.
See what is includedEverything in Premium, with eight weekly 60-minute onboarding calls and a one-hour response when production is down.
See what is includedCompare
The same table that appears on the pricing page, rendered from one definition so the two cannot drift apart.
| What each package includes | |||
|---|---|---|---|
| Schema Design | Not included | Included | Included |
| Architecture Review | Not included | Included | Included |
| Support Desk (E-mail) | Included | Included | Included |
| Slack Support | Not included | Included | Included |
| Dedicated Account Team | Not included | Included | Included |
| Onboarding Calls | Not included | Four weekly 30-minute calls | Eight weekly 60-minute calls |
| Response Time SLA for P1 and P2 | Not included | Included | Included |
| P1: Complete production environment outage with critical impact to business | Not included | 12 hours | 1 hour |
| P2: Non-production environment outage or an impaired production environment | Not included | 12 hours | 12 hours |
| P3: General support, architecture, product questions, feedback, etc. | One business day | One business day | One business day |